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[August-2023]New Braindump2go MB-910 PDF and MB-910 VCE Dumps[Q113-Q148]

August 28, 2023August 28, 2023 | by bdadmin

August/2023 Latest Braindump2go MB-910 Exam Dumps with PDF and VCE Free Updated Today! Following are some new Braindump2go MB-910 Real Exam Questions!

QUESTION 113
Hotspot Question
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:
Box 1: Yes
All journeys start with the participants:
Select Set audience (or, alternatively, select +). The Audience properties pane will appear on the right side of the page. Leave the default settings there (for example, Segment selected as the audience source type). Select the segment that you want to target with your campaign in the segment lookup field.
Box 2: No
Customer journeys can only target contacts, not accounts or leads, so be sure to create contact records for everyone you want to include in your customer journeys, and then associate each of them with any relevant accounts or leads.
Box 3: Yes
Customer journey audience receive email form submitted
Reference:
https://docs.microsoft.com/en-us/dynamics365/marketing/manage-customer-information

QUESTION 114
Hotspot Question
You are evaluating activity records in Dynamics 365 Sales.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:
Box 1: Yes
What fields can be synchronized with Outlook?
You can set synchronization for the entities listed in the following tables.
Entity: Phone Call

Box 2: Yes
In Dynamics 365 for Customer Engagement, you can create custom activities to support the communication needs of a business such as instant messaging (IM) and Short Message Service (SMS). To create a custom activity in Customer Engagement, create a custom entity, and specify it as an activity entity using the
EntityMetadata.IsActivity property.
Box 3: Yes
The timeline helps app users see all activity history. The timeline control is used to capture activities like notes, appointments, emails, phone calls, and tasks to ensure that all interactions with the related table are tracked and visible over time. Use the timeline to quickly catch up on all of the latest activity details.
Reference:
https://docs.microsoft.com/en-us/power-platform/admin/what-fields-synchronized-outlook
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/developer/custom-activities?view=op-9-1
https://docs.microsoft.com/en-us/power-apps/maker/model-driven-apps/set-up-timeline-control

QUESTION 115
Hotspot Question
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:
Box 1: No
On the command bar, select Qualify. Depending the lead qualification experience chosen by your administrator, you’ll either see a prompt for creating the contact, lead, and opportunity records or you’ll see a Processing message and the records will be automatically created.

Box 2: No
What happens when duplicates are found while qualifying leads?
When qualifying a lead, if a duplicate account or contact is detected while creating new records, a duplicate warning is shown to you. Depending on whether your system administrator has enabled the improved duplicate detection and merge experience, you will see the options to resolve duplicates.
Box 3: No
What happens to notes and attachments when leads are qualified?
When salespeople work on a lead, they use notes to store key information on the things they have researched about the lead. This could be information like new contacts at the site, current value of the contract, vendor information and so on. When a lead is qualified, these notes are displayed in the Opportunity record so that the information is not lost.
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales/qualify-lead-convert-opportunity-sales
https://docs.microsoft.com/en-us/dynamics365/sales/qualify-lead-convert-opportunity-sales#what-happens-when-duplicates-are-found-while-qualifying-leads

QUESTION 116
A company uses Dynamics 365 Sales.
The company must use Export to Excel to edit multiple records. Microsoft Dataverse must update automatically.
You need to select the option.

A. Dynamic worksheet
B. Static worksheet
C. Dynamic PivotTable
D. Open in Excel Online

Answer: D
Explanation:
Open your app data in Excel Online and make quick edits or do an ad-hoc analysis. You can make changes to your app data in Excel Online and then save the updated information back to your app.

QUESTION 117
Hotspot Question
A company implements cases in Dynamics 365 Customer Service.
You need to select the features that meet the requirements for a case.
Which feature should you use for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-service/automatically-create-update-records?tabs=customerserviceadmincenter
https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-case-sla
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/business-process-flows-overview?view=op-9-1

QUESTION 118
Hotspot Question
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:
Box 1: No
You can search for knowledge content in external sources.
Business value
Knowledge in organizations is typically spread across multiple sources like SharePoint sites, OneDrive, third-party knowledge management systems, and so on.
The ability to quickly find and share knowledge from as many sources as possible helps agents be more productive and resolve issues for customers more quickly.
Box 2: Yes
You can insert knowledge articles into an email.
Business value
Email is a critical communication channel that support agents use to communicate with customers and a vehicle for sharing knowledge articles. This feature provides agents on Unified Interface with an easy way to insert one or more knowledge articles while working on an email.
Feature details
The legacy web client allows agents working on emails to search for knowledge articles and insert them into the email without losing context. This feature brings this capability into the Unified Interface client. While working on an email, an agent can search and select a knowledge article to include in the email.
Box 3: No
Use the rich text editor to create knowledge articles, format your content, or embed videos and images.
Reference:
https://docs.microsoft.com/en-us/dynamics365-release-plan/2020wave2/service/dynamics365-customer-service/search-knowledge-content-external-sources
https://docs.microsoft.com/en-us/dynamics365-release-plan/2020wave2/service/dynamics365-customer-service/insert-knowledge-articles-into-email
https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-knowledge-article?tabs=customerserviceadmincenter

QUESTION 119
Customers submit suggestions, questions, and cases to a company by using the following channels:
– Submitting a case in a customer service portal.
– Emailing a support mailbox.
– Calling a telephone number.
The company has two departments. Each department has a defined list of agents. The company distributes all submissions to the correct department.
You need to show the agents how the submissions are stored.
Which format is used for the submissions?

A. Work orders
B. Queues
C. Work items
D. Activities

Answer: B
Explanation:
Cases are added to a queue.
Select Add to Queue to add a case to a queue.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-create-a-case

QUESTION 120
A customer creates a new project in Dynamics 365 Project Operations.
The customer needs to add project work items.
You need to specify the duration of the work.
Where should you specify the duration of the work?

A. Estimates
B. Summary
C. Tasks
D. Resource assignments

Answer: C
Explanation:
https://docs.microsoft.com/en-us/dynamics365/project-operations/project-management/create-wbs

QUESTION 121
Hotspot Question
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:
https://docs.microsoft.com/en-us/dynamics365/project-operations/pro/sales/contracts-key-concepts-sales
https://docs.microsoft.com/en-us/dynamics365/project-operations/sales/invoice-schedules-contract-line

QUESTION 122
A company plans to use Dynamics 365 Sales out-of-the-box functionality.
The company wants to use leads to track potential business. Salespeople want an automatic record creation process after qualifying leads.
You need to identify which records are automatically created.
Which three record types are automatically created? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Contact
B. Quote
C. Project
D. Account
E. Opportunity

Answer: ADE

QUESTION 123
Drag and Drop Question
A company plans to replace its existing software with Microsoft products.
You need to recommend an app to accomplish each task.
Which app should you recommend? To answer, drag the appropriate applications to the correct links. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

QUESTION 124
Hotspot Question
You are creating segments in Dynamics 365 Marketing.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:
Box 1: No
Segment is only for contacts.
Box 2: Yes
You can select contacts for a static segment manually or by query.
Box 3: No
Scope is used for a segment to switch between business unit or entire organization. it says nothing about dynamic or static.

QUESTION 125
Hotspot Question
A company plans to use Microsoft Dynamics 365 Marketing. You need to describe app event functionality.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:
Events > Logistics > Hotel Room Reservations: Here you can reserve rooms for attendees from among the rooms you have allocated.
Room allocations represent a block of rooms that the hotel has agreed to make available during your event, but you’d still need to contact the hotel to let them know about the reservations.
https://learn.microsoft.com/en-gb/dynamics365/marketing/event-payment-gateway
https://learn.microsoft.com/en-gb/dynamics365/marketing/teams-webinar
https://learn.microsoft.com/en-gb/dynamics365/marketing/manage-event-logistic

QUESTION 126
An online retail company uses Dynamics 365 Marketing.
Customers abandon carts with items after shopping on the company’s website. The marketing manager must send an email to these customers to ask if they want to complete the purchase.
You need to select a feature to send the mail.
Which feature should you use?

A. Segment-based journey
B. Trigger-based journey
C. Power Automate desktop flow
D. Email campaign
E. Customer interactions timeline

Answer: B
Explanation:
https://learn.microsoft.com/en-gb/dynamics365/marketing/real-time-marketing-trigger-based-journey
To illustrate the capabilities of trigger-based journeys, we’ll create a personalized, multichannel, trigger-based journey that can be used to bring prospective buyers with abandoned carts back to your website to complete their purchase.

QUESTION 127
Hotspot Question
A company uses Dynamics 365 Sales.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:
1. https://learn.microsoft.com/en-gb/training/modules/manage-organize-product-catalog-dynamics-365-sales/5-price-lists
Microsoft Dynamics 365 product catalog includes price lists
2. https://learn.microsoft.com/en-gb/training/modules/manage-organize-product-catalog-dynamics-365-sales/4-product-families
Create as many levels of product families as it wants by creating a family within a family.
3. https://learn.microsoft.com/en-gb/training/modules/manage-organize-product-catalog-dynamics-365-sales/4-product-families
Create child products and product bundles within a product family.

QUESTION 128
Hotspot Question
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:
1. https://learn.microsoft.com/en-gb/training/modules/manage-opportunities-dynamics-365-sales/2-create-opportunities
Stakeholders Contacts in Dynamics 365 who have a vested interest in the opportunity. Stakeholders can include project managers, board members, lawyers, and sponsors.
2. https://learn.microsoft.com/en-gb/training/modules/manage-opportunities-dynamics-365-sales/2-create-opportunities
Sales team: Internal team members who will be involved in converting the opportunity to a sale.
3. https://learn.microsoft.com/en-us/dynamics365/sales/stakeholders-sales-team-members
You can add a contact as a stakeholder to the opportunity by selecting New Connection on the subgrid. This creates a connection record between the opportunity and the contact by using the Stakeholder connection role.

QUESTION 129
Hotspot Question
An online drone retailer uses Dynamics 365 Customer Service. The company uses Customer Service Hub and cases to manage their product warranty and return policies.
Customers that purchase a one-year extended warranty for a drone can exchange it twice for another model. To qualify, an exchange must occur within 30 days, on the condition that the drone has less than 100 hours of flight.
You need to configure the system.
Which setting should you use? To answer, select the appropriate options in the answer area.

Answer:

Explanation:
Allocation type is cases (exchange the drone), not hours
End Date for this arrangement is the end of the 1 year extended warranty, so purchase date + 360 days
Total Term sets the amount of the Allocation Type = amount of allowed exchange cases = 2
https://learn.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define-support-terms-customer?tabs=customerserviceadmincenter

QUESTION 130
A repair company offers five types of service-level agreements (SLAs). Customers can choose an SLA when they purchase a service contract. You define routing and assignment rules to support the SLAs.
A service manager observes that outstanding service requests are not being automatically assigned by the routing rules.
You need to resolve the issue.
What should you do?

A. Configure queue item views.
B. Configure the queue.
C. Create five new queues.
D. Create a view for the outstanding requests.

Answer: C

QUESTION 131
Drag and Drop Question
A company uses Dynamics 365 Customer Service. Incoming case records are assigned to queues.
Cases need to be assigned to employees based on predetermined criteria.
You need to determine which routing rules to configure.
Which routing rules should you configure?
To answer, drag the appropriate rule types to the correct needs. Each rule type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

QUESTION 132
Drag and Drop Question
All employees at a company use Office 365. You are setting up Dynamics 365 Sales for the company. Only some employees will have licenses for Dynamics 365 Sales.
You need to recommend solutions for the company.
What should you recommend? To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

Answer:

QUESTION 133
The CEO of a company asks you to provide basic reporting for Dynamics 365 Sales.
The solution must have lists of records and visuals and must also support data from multiple, unrelated tables.
You need to determine how to construct the report.
What should you use?

A. Microsoft Excel PivotTable
B. Dynamic worksheet in Microsoft Excel
C. Dashboard
D. View

Answer: C

QUESTION 134
Hotspot Question
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

QUESTION 135
Drag and Drop Question
A company that provides house cleaning services uses Dynamics 365 Customer Service.
The company wants to set up service scheduling. The company needs to gather the following information:
– Cities in which services are offered.
– Personnel and equipment needed to perform services.
– Availability of personnel.
You need to recommend configuration options.
Which configuration option should you recommend? To answer, drag the appropriate configurations to the correct requirements. Each configuration may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

QUESTION 136
Hotspot Question
A company uses Dynamics 365 Customer Service.
A customer service agent needs to understand how knowledge search works.
How should you explain this feature?
Select the answer that correctly completes the sentence.

Answer:

QUESTION 137
Hotspot Question
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

QUESTION 138
Hotspot Question
A company is evaluating Dynamics 365 Field Service.
The company must be able to manage technicians that perform onsite repairs at client offices.
You need to understand which product features are available to meet the requirements.
Which feature should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

QUESTION 139
Hotspot Question
A company uses Dynamics 365 Field Service.
Employees need to schedule bookings while viewing work order details.
Which feature should you recommend?
Select the answer that correctly completes the sentence.

Answer:

QUESTION 140
Hotspot Question
You are using Dynamics 365 Field Service inspections.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.

Answer:

QUESTION 141
A company uses Dynamics 365 Field Service. The company sends employees to customer sites for repairs. Work orders are created for repairs. No customizations have been made.
A work order status must be automatically changed to the correct stage with resources are booked.
Which three bookable resource statuses should you use?
Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Open-Unscheduled
B. On Break
C. Closed-Posted
D. Traveling
E. Scheduled

Answer: ACE

QUESTION 142
A company uses Dynamics 365 Sales and Dynamics 365 Customer Service.
The management team wants to understand the benefits of the Dynamics 365 App for Outlook.
You need to explain the available features.
Which two features should you explain?
Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Track an email from Outlook to an existing sales order in Dynamics 365 Sales.
B. Create a Dynamics 365 email template.
C. Synchronize an appointment created in Dynamics 365 Sales to Outlook.
D. Synchronize a custom field in the contact table to a user-defined field in Outlook.

Answer: AC

QUESTION 143
Hotspot Question
A company uses Dynamics 365 Sales.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

QUESTION 144
A company uses Dynamics 365 Sales and Dynamics 365 Customer Service apps.
Technicians doing repair work should not have access to customer orders and invoices.
You need to limit the technicians access to data.
Which feature should you use?

A. Environment-level security
B. Data loss prevention policy
C. Role-based security
D. Row-level security

Answer: C

QUESTION 145
Drag and Drop Question
A company uses Dynamics 365 Customer Service to manage its warehouse and customer service department.
The manager wants to improve productivity.
You need to recommend a solution.
Which products should you recommend? To answer, drag the appropriate products to the correct requirements. Each product may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

QUESTION 146
Hotspot Question
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

QUESTION 147
Hotspot Question
A company plans to implement a solution to send a survey after a case is closed.
The survey tool must send the survey with the case number, contact name, and results linked to the case record.
You need to create the survey.
Which tools or components should you use for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

QUESTION 148
Drag and Drop Question
A company schedules technicians by using Dynamics 365 Field Service.
You need to demonstrate to the customer which tools are used for the different scheduling types.
Match each tool to its scheduling type.
To answer, drag the appropriate tool from the column on the left to its scheduling type on the right. Each tool may be used once, more than once, or not at all. Each correct match is worth one point.

Answer: